Q) Need to refund 1 single nomination?
Not a problem. You can refund any single nomination without refunding all on the invoice.
Q) What if our event is cancelled, can we refund all invoices?
Yes. You process your nominations to apply refunds and then generate a report to show you refund totals for all Rider Accounts and their preferred method of payment.
Q) What if a competitor scratches within 72 hours of the event?
The committee is notified of any scratching once it takes place after nominations have been accepted. The committee will then apply the refund amount to this nomination and a refund note is raised. Committee has the option to manually input the amount allowing for cattle levy deductions etc.
Q) How does the GST work, what if we aren’t GST registered?
When setting up your event you will advise if you are GST registered or not. This will then be applied to your invoices and refunds.
Q) What are the payment methods we can accept?
- DIRECT DEBIT
- CHEQUE / MONEY ORDER
- PAYPAL
- DONATION (Committee Payment)